Refund Policy

The Fashion Kart, we strive to ensure that every purchase you make leaves you satisfied and confident in the quality of our products. However, we understand that there may be instances where a refund is necessary. To facilitate a smooth and transparent process, we have outlined our refund policy below:

1. Eligibility for Refund:

• We accept refund requests for items that meet the following criteria:
  • The item is returned within 30 days of the original purchase date.
  • The item is unused, unworn, and in its original condition with all tags and packaging intact.
  • The item does not fall under the category of non-refundable items (see section 2).

2. Non-Refundable Items:

• Certain items are not eligible for refunds unless they are deemed faulty or damaged upon receipt. These items include:
  • Undergarments, including lingerie and swimwear, for hygienic reasons.
  • Items marked as final sale or clearance.
  • Custom-made or personalized items.
  • Items damaged due to misuse, neglect, or improper care.

3. Initiation of Refund:

• To initiate a refund, customers must:
  • Contact our customer service team within the stipulated 30-day window from the date of purchase.
  • Provide proof of purchase, such as an order confirmation number or receipt.
  • Clearly state the reason for the refund request.

4. Inspection and Approval:

• Once we receive the returned item, our quality control team will inspect it to ensure it meets our refund criteria.
• If the item passes inspection, we will proceed with the refund process.
• Refunds will be issued to the original payment method used during the purchase.

5. Processing Time:

• Refunds will be processed within 7-10 business days from the date we receive the returned item.
• Please note that processing times may vary depending on your financial institution.

6. Return Shipping:

• Customers are responsible for the cost of return shipping unless the item is faulty or damaged upon receipt.
• We recommend using a trackable shipping method to ensure the safe return of the item.

7. Store Credit Option:

• In some cases, customers may opt to receive store credit instead of a refund.
• Store credit can be used for future purchases on our website and is valid for one year from the date of issue.

8. Exchanges:

• We currently do not offer direct exchanges. If you wish to exchange an item, please follow the refund process outlined above and place a new order for the desired item.

9. Contact Us:

• If you have any questions or concerns regarding our refund policy, please don’t hesitate to contact our customer service team. We are here to assist you and ensure your shopping experience with Fashion Mart is enjoyable and hassle-free.

Fashion Mart reserves the right to amend or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.